Southern Pride of Texas Policies

Warranty

Smokers

All smokers come with a 1 year manufacturer limit warranty that covers parts and labor in the case of hardware failure.

This warranty does not cover the following:

  • Improper installation, delivery or maintenance.
  • Failure of the Product if it is abused, misused, or used for other than intended purpose.
  • Products which are not defective or broken, or which are working as described in the Owner’s Manual.
  • Damage to the Product caused by accident, fire, floods, or acts of God.
  • Damage caused by services performed by unauthorized service companies.
  • Service calls to correct the installation of your Product or to instruct you how to use your Product.
  • Expenses for making the Product accessible for servicing.
  • Replacement of consumable parts; belts, gaskets, light bulbs, etc.

Parts

Southern Pride of Texas provides customers with a 30 day warranty beginning at the date of delivery.


Southern Pride of Texas will cover shipping costs for any items that prove to be D.O.D.


Return shipping costs for unused, or incorrectly order parts will be the responsibility of the customer, and restocking fees may apply.

Parts Returns

If Southern Pride of Texas® ships you an incorrect part due to our fault we will cover costs to ship the correct part using the same shipping service as the original order as well as shipping to return the incorrect part back to our warehouse.

If the original ordered part is something we would consider “critical” to the functionality of your smoker we may be obliged to upgrade your to next day air services at our expense.

Customers are responsible for return shipping costs for any parts found to not unneeded.

A 15% restocking fee may be taken for the return of all unneeded parts, or customers may accept a 100% refund as store credit.

Payments

Southern Pride of Texas accepts Visa, Mastercard, Discover, and AMEX.

Checks may be accepted from high volume parts dealers, and service companies ONLY.

Shipping

Southern Pride of Texas ships exclusively via UPS.

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