Question 1

How do I know which parts are compatible with my Southern Pride smoker model?

Accepted Answer

Every Southern Pride part listing on southernprideoftexas.com includes the compatible smoker models in the product title and description. You can also filter by model using the collection filters. For additional help, check the exploded view diagrams for your model at southernprideoftexas.com/pages/exploded-views-1, or call our free tech support line at (409) 886-8626. Your smoker's model number and serial number are on the data plate inside the firebox door.

Question 2

Are Southern Pride of Texas parts OEM (original equipment manufacturer)?

Accepted Answer

Yes. Southern Pride of Texas is an authorized Southern Pride dealer and stocks genuine OEM replacement parts sourced directly from Southern Pride. We do not sell aftermarket or third-party substitutes for critical components. All parts meet the original factory specifications for your smoker model.

Question 3

How long do Southern Pride smoker parts take to ship?

Accepted Answer

In-stock parts ship via UPS same day if ordered before 3PM CST Monday through Friday. Most customers receive orders within 1-5 business days depending on location. Large assemblies or parts for discontinued smoker models may ship via freight and can take 2-3 weeks to produce. Smokers ship by truck with approximately one week lead time. We ship from Orange, TX (77630).

Question 4

Can I return a Southern Pride part if it is the wrong one?

Accepted Answer

We accept returns on replacement parts within 30 days of receipt, subject to a 10% restocking fee for unwanted items. Parts must be in original, unused condition with original packaging. Electrical parts (thermostats, relays, switches, heating elements) are non-returnable once installed or any installation has been attempted. New smokers are not returnable. To initiate a return, contact parts@southernprideoftexas.com.

Question 5

Do you offer free technical support for identifying the correct part?

Accepted Answer

Yes. Southern Pride of Texas provides free technical support to all customers — whether you purchased from us or not. Our technicians have decades of experience with all Southern Pride models and can help you identify the correct part, read exploded view diagrams, and interpret service bulletins. Call (409) 886-8626 Monday through Friday, 9AM-6PM CST (closed 1-2PM for lunch), or use the contact form at southernprideoftexas.com/pages/contact.

SPX-300 SPX-300-M Cook & Hold Thermostat Natural Nat Gas Emergency Repair Kit (2009 & Newer)

Compatible models

SPX Series

Parts pickup

Customer Reviews